AN AWARD-WINNING GUEST HOUSE IN EDINBURGH, OFFERING ELEGANT ROOMS AND A DELICIOUS BREAKFAST

Terms and Conditions

Check-Ins

Check in is 2pm but if you wish to arrive earlier we are happy to keep your luggage until your room is ready. Should you wish to arrange another time for check in please contact Jackie on 0131 556 0687 or e.mail jackie@bencruachanguesthouse.co.uk and we will do all we can to accommodate you.

How to Make a Booking

Recently, credit card fraud and hacking has increased, and therefore, we do not supply an online booking form. Booking by telephone helps to minimise the risk of fraud, and we prefer to add a more personal touch at our guest house by speaking to you one a one-to-one basis. To reserve one of our impressive rooms, please telephone, or email us. Please be assured that your phone call will be answered promptly, and our team can accommodate any requests that you may have when you contact us using this method.

Payment Policy

All bookings are secured by credit or debit card. No deposit is taken at time of booking but the usual Cancellation Policy applies. The account is settled on check out and cash is preferred to avoid credit card charges.

Cancellation Policy

Bookings cancelled within 20 days are subject to 50% charge on the balance due. Bookings cancelled within 10 days are subject to 100% charge. We always try to re-sell a room and where successful we deduct this from any amount owed. For bookings during July and August, any cancellation within 30 days of the booking is subject to a 100% charge on the balance.

CONTACT our team in Edinburgh, Midlothian, to know more about where our guest house is located, and the facilities that we have.